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ICT experts at (BRHS) wanted to improve security and communication systems across the health service, including their aged-care facility.

鈥淧rior to Vocera, our aged-care facility was working with two wireless IT phones, which were carried by the Nurse in Charge and Co-ordinator,鈥� BRHS ICT Manager Peter Binding explained.

鈥淓veryone else had to get themselves to a fixed line or physically go looking for someone 鈥� a frustrating and time-consuming process that diverts nurses鈥� time away from their patients.鈥�

Binding explained that when he came across Vocera鈥檚 solution, he felt it would be a good fit for BRHS鈥檚 needs.

鈥淲e were looking to improve communication, security and duress infrastructure management across the health service, including aged care.

鈥淲ith Vocera, staff are assigned badges, which have a duress feature for use in an emergency, making staff feel safer while working 鈥� but the real buzz for the staff is the ability to instantly communicate with other staff members.

鈥淭he instant communication ability prevents a lot of stress and time wastage on our healthcare workers. Instead of having to physically search for a particular staff member, they just contact them instantly with the push of a button.鈥�

Clinical management also find the ability to broadcast messages to their teams a great time saver, and the system helps them physically locate a staff member through badge tracking.

Positive reviews of Vocera among aged-care staff meant that soon, staff in the acute wards wanted to use the technology. This began a general rollout of Vocera across the different services that make up BRHS.

Staff find that the system improves workflows, facilitates stress-free communication and heightens feelings of safety while at work.

Infection control benefits

Binding explained that the infection control benefits of Vocera really came into their own during the pandemic, as the Vocera system can be enabled by pressing the button through PPE 鈥� everything else is voice activated.

The Vocera rollout at BRHS is still ongoing, with allied health set to see the new technology implemented in their department soon. This will assist with their work when communicating with the rehabilitation ward.

鈥淰ocera will be rolled out across the whole health service, from our acute wards right down to our smaller dialysis unit,鈥� Binding said.

Nurse call

Also ongoing is a project to integrate Vocera with the various nurse call systems throughout the health service, starting in aged care and then across the acute and non-acute wards.

When discussing barriers to implementing a system such as Vocera, Binding said that resistance to change was a major hurdle.

鈥淭he biggest issue is getting it into people鈥檚 minds that they can now use technology to make their lives easier. They don鈥檛 have to walk around the 90-bed aged-care facility or the hospital wards to find someone, they can just say 鈥楬ey, Vocera,鈥� and immediately contact whoever they need to.

鈥淗aving a progressive, forward-thinking management team is also essential to embrace change and allow these innovative projects to go ahead.

鈥淎 gradual implementation has worked for us as it allows people to get used to a new way of working. Change takes time.鈥�

Image caption: Nicole Evans, a nurse on the acute ward.