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New patient monitoring technology targets readmissions


Monday, 13 February, 2017


New patient monitoring technology targets readmissions

A mobile patient monitoring system 鈥 which was last week selected as only one of 25 digital health and medical technologies in the world to be fast-tracked into the lucrative US market 鈥 is set to be released in Australia.

Developed by Adelaide-based tech company , the easy-to-use software system allows nurses, specialist practices and hospitals to detect when a recently discharged surgical patient is at risk of a complication and intervene before their condition (and associated cost) escalates.

Extensive evaluation of the platform through pilot studies at South Australia鈥檚 and surgical practices in Adelaide since 2015 has found:

  • Patients are monitored eight times more often.
  • Early detection of clinical risks. (In clinical evaluations, clinical teams reported the system led to the early detection of risks in 20% of cases.)
  • No increase in workload for surgical and nursing staff.
  • 96% patient response rate.
  • 95% of patients satisfied or very satisfied with their experience.
  • 86% of patients reported feeling better supported in their recovery after being discharged from hospital as a result of having access to the service.

Results of the trials were presented last year at the and the national conference.

St Andrew鈥檚 黑料吃瓜群网 has now announced a hospital-wide rollout of Personify Care鈥檚 platform in collaboration with , for patients across all surgical procedures.

St Andrew鈥檚 CEO, Stephen Walker, said the hospital was delighted to be rolling out the Personify Care service in collaboration with Bupa across all specialty areas.

鈥淥ur experience has been that by using the Personify Care platform we have been able to improve patients鈥 experience of care, identify potential risks early and more effectively target interventions if required,鈥 he said.

Meanwhile, last week the Houston-based (TMC) 鈥 one of the world鈥檚 largest medical centres 鈥 announced it would help accelerate the launch of Personify Care鈥檚 platform into the lucrative US market.

TMC consists of 54 medicine-related institutions including 21 hospitals, eight specialty institutions, eight academic and research institutions, four聽medical schools, seven聽nursing聽schools, three public health organisations, two pharmacy schools and a dental school. More than eight million patients present annually at TMC and a surgery is performed every three minutes.

The TMC Innovation Institute鈥檚 TMCx accelerator program 鈥 which Personify Care has been selected to participate in 鈥 pairs the resources of the medical centre with the innovative horsepower of entrepreneurs working in the areas of digital health and medical devices.

鈥淲e have had our sights on the US market from the very beginning, so this is a significant step for us,鈥 said Personify Care鈥檚 CEO, Ken Saman.

Perhaps not surprisingly, the concept was formed following a hospital stay.

鈥淚 was being driven home after my second ACL (anterior cruciate ligament) knee reconstruction and frustration was my overriding experience.

鈥淒espite having been through it before, I was having trouble recalling some basic information I鈥檇 been given during my hospital stay. I鈥檇 been bombarded with well-meaning advice, but the questions I wanted answered only seemed to come to mind after I was discharged.鈥

That was when Saman first started to wonder if there wasn鈥檛 a better way of supporting patients after a hospital stay.

Saman鈥檚 early career was spent working with Motorola in Australia, Germany and the US developing mobile phone software. He later spent seven years leading Engineering and Account Management for YourAmigo, a high-growth tech company which became a leader in the e-commerce space deployed in over 30 different countries for many of the world鈥檚 top 100 e-commerce companies.

At Personify Care, Saman worked with technology veteran Ivan Peevski to explore how some of what he鈥檇 learnt in the e-commerce world could make it easier for patients to manage their recovery and allow clinicians to spend more of their time caring for their patients. He also set about building a team supported by an experienced clinical advisory board and strategic advisors from the US and Australia.

鈥淚n Australia, over 6500 surgeries are performed every day. Research has shown that patients only recall about 25% of what they鈥檙e told as they鈥檙e leaving hospital. We also know that nurse-led follow-up can reduce hospital readmissions by 23%. The problem is that most patients don鈥檛 get the follow-up they need because we鈥檙e still using paper forms and phone calls to deliver these protocols.

鈥淢eanwhile, patients are being discharged earlier as hospitals reduce the length of stay; and hospitals are becoming increasingly accountable for complications or readmissions in the weeks after a surgery.鈥

With the Personify Care system, discharged patients receive regular text messages from their nurse over a 6- to 8-week period with information about their recovery and assessments that monitor the risks associated with a complication.

鈥淧atients get information when they need it most and are called with advice if their recovery isn鈥檛 as expected. Patients are reporting their pain levels, rating their experience and sharing images of their wound for the clinical team to review,鈥 Saman said.

But the company鈥檚 vision goes beyond a more efficient experience of healthcare.

鈥淎s we start to track protocols against health outcomes, we鈥檒l be in a position to start to identify the key drivers for better health outcomes, such as improved survival rates or reduced complications. In time we鈥檇 like to provide clinicians with the data to better inform clinical best practice.

鈥淲e don鈥檛 believe in a healthcare future where technology replaces the patient鈥揹octor relationship 鈥 but we do believe that technology can free up valuable time so that patients get the care they need when they need it most,鈥 Saman said.

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