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Too many hospitals have replaced pagers with smartphones without first considering a clinical communication strategy that accounts for all the people and information needed to deliver patient care. They end up with a fleet of expensive devices and a siloed messaging app. But they haven’t solved the problem.

This guide outlines a four-part strategy for replacing pagers:

1.Unify communication to unify care teams

2.Support the transition to minimise risk

3.Integrate and interoperate with systems and devices

4.Communicate and share information easily