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As emergency departments across Australia continue to tackle overcrowding and ramping, a new project is set to compare performances of virtual EDs across five states, evaluating which methods work the best and seeking to improve them.

The project, led by health economist Professor Jonathan Karnon from College of Medicine and Public Health, aims to ensure the services are running as best they can, with a funding support of $1 million from the National Health and Medical Research Council.

鈥淰irtual EDs have a central role in managing demand for our public hospital system; however, across South Australia, Western Australia, Victoria, New South Wales and Queensland where the various services have all been set up independently from each other, we see five separate systems with distinct differences in how they operate,鈥� Karnon said.

These services differ in how patients are referred; for example, some services can be directly accessed by members of the public, whilst other services require a referral, Karnon said, adding that there are also differences in who can provide a referral.

鈥淗owever, they all have the same aim to provide appropriate care for non-life-threatening emergencies in the community, providing care in patients鈥� usual residence and transferring or referring patients to community-based services such as urgent care centres and hospital-in-the-home services.

The project will compare each service on:

• Patient safety: are patients receiving appropriate care?
• Service quality: monitoring quality indicators to inform options to improve the provision of virtual ED care.
• Service design: are patients being appropriately referred to virtual ED services?

Finding improvements

鈥淲e want to look at each service available and learn from all of them, with the aim being to support the states to work out what is the best way to provide their particular virtual ED service and find improvements in their implementation and design for the betterment of patients,鈥� Karnon said.

鈥淭he main reason for setting up these services was to reduce the number of patients presenting at an emergency department who could be treated appropriately without having to present at an ED,鈥� Karnon said.

鈥淭his reduces the overall burden on the hospitals, increasing access to inpatient beds and in turn reducing offload times for ambulances, which can ultimately save lives.

鈥淩amping has become so prevalent in a number of states across Australia that it鈥檚 essentially become the public face of this excess demand on our public hospital system, so we need to ensure a valid functioning alternative.鈥�

Supporting regional patients

The project will also investigate how virtual EDs can help in regional health care to triage the movement of patients between regional and metropolitan hospitals.

鈥淭heir role could be to advise paramedics on whether to treat on scene or at a local health provider, avoiding a long transfer to hospital, as well as in advising on whether a patient can be managed at a local hospital,鈥� Karnon said.

鈥淥nce transferred to a regional hospital where ED doctors may not be available, the virtual ED could also then provide support to the available healthcare providers.

鈥淥ur research will look to make improvements not just in metro settings, but across Australia, as it all has a domino effect on how our public health system is accessed.鈥�

Karnon鈥檚 project was one of six projects funded by the National Health and Medical Research Council aiming to ensure the quality and safety of telehealth, the use of which skyrocketed during the pandemic.

The project, 鈥楨nabling safe, high quality & high value virtual emergency care in Australia鈥�, has been awarded $999,945.60 by the National Health and Medical Research Council鈥檚 Targeted Call for Research: Ensuring the quality and safety of telehealth 2023 grant opportunity.

Image credit: iStock.com/CraigRJD