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Simple, quality communication with patients is the key to ensuring infection prevention and control outcomes are improved.
This is the message presented by聽Australasian College for Infection Prevention and Control () Board Member Mary Potter at the college's recent conference.
鈥淭he educated patient actually expands your health team. Inform them properly and you can protect聽their health and prevent the transmission of infections to and from the community,鈥� said Ms Potter.
鈥淐ontinual education on this prevention must become part of the normal work flow, and must not聽be compromised because of time and paperwork pressures.鈥�
Strategies to successfully educate patients in infection control involve ensuring quality, meaningful聽communication exchange using tools that are appropriate for the individual. All moments of patient聽contact should be seen as opportunities to inform patients, throughout their journey in the health care system.
The quality of communication remains key. When trying to impart information, body language (with聽a focus on eye contact), the complexity of language used and the health literacy of the patient (in聽particular the elderly, CALD or socially disadvantaged) should all be considered.
鈥淎s an integral part of the health team, the patient must understand what THEY can do to get the聽best possible outcome,鈥� said Ms Potter. 鈥淪peak to them. But do so in a way that has meaning. Don鈥檛聽just rattle off some sentences using jargon they won鈥檛 understand or deposit a leaflet in their lap聽that they won鈥檛 read. You have to listen, hear, understand, respond, repeat. Then you鈥檒l see the聽鈥淭ime can actually be saved by engaging in proper communications,鈥� she added.
Infection control and prevention staff also have a role to play in educating staff at every level: Not聽just how they should incorporate infection prevention into their everyday work but also the聽challenge of talking to patients in the course of that work, said Potter. Routine tasks such as making聽the bed or cleaning the room should all be seen as opportunities to talk to patients about what they聽can do to minimise their risk of infection.
New technology, such as the use of ipads at preadmission, provide other information sharing聽opportunities.
Strategies to communicate with consumers outside of the hospital system should also聽鈥淚nfection prevention is of concern to every man woman and child in Australia, whether they realise聽it or not. As infection prevention and control staff, you have a responsibility to educate your聽workforce and, at the same time, use all means to educate the patient. But you also need to get the聽message out to the community.
"The best initiative, first, second and third, is direct communication.聽We can never be too busy for this,鈥� she said.